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CCT Quality of Service Report – 2015 April – June

QoS Reporting – Internet Access Service             Period: April 2015 to June 2015

ParameterMeasureStatisticUnit
1.0 Supply time for intial connectionTime for fastest 50%1days
Time for fastest 95%1days
Time for fastest 99%1days
% supplied by agreed date100%
Hours for taking orders16weekdays
16Saturdays
16Sundays

ParameterMeasureStatisticUnit
2.0 Fault rateFaults/access line/yearNDAdirect
NDAindirect

ParameterMeasureStatisticUnit
3.0 Fault repair timeTime to repair 80% of faults on access linesNDAhours
Time to repair 95% of faults on access linesNDAhours
Time to repair 80% of all other faultsNDAhours
Time to repair 95% of all other faultsNDAhours
% repaired on target dateNDA% direct
NDA% indirect
Hours for reporting faults16weekdays
16Saturdays
16Sundays
Periods for appointments10weekdays
4Saturdays
4Sundays

ParameterMeasureStatisticUnit
4.0 Bill correctness complaints% complaints2%

ParameterMeasureStatisticUnit
5.0 Login timeTime for fastest 80%5seconds
Time for fastest 95%2seconds
NDAobservations

ParameterMeasureStatisticUnit
6.0 Data transmission speed achievedRate of lowest 5%1024Kbit/s achieved
25observations

ParameterMeasureStatisticUnit
7.0 Unsuccessful data transmission ratio%0.05%
25observations

ParameterMeasureStatisticUnit
8.0 DelayMean time1seconds
25observations

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Store Hours – Road Town
Mon. – Fri 8:30AM – 6:30PM
Sat. 9:30AM – 1:30PM
Sun. 12:00PM – 4:00PM

Store Hours - Virgin Gorda
Mon. – Fri 9:00AM – 5:00PM
Sat. 9:30AM – 1:30PM
Sun. 12:00PM – 4:00PM

Store Hours – Tortola Pier Park
Mon. – Fri 9:00AM – 5:00PM
Sat. 9:30AM – 1:30PM
Sun. 12:00PM – 4:00PM
Locations
Road Town, Virgin Gorda and Tortola Pier Park


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