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CCT Quality of Service Report – 2015 July – September

QoS Reporting – Internet Access Service         Period: July 2015 to September 2015

ParameterMeasureStatisticUnit
1.0 Supply time for intial connectionTime for fastest 50%1days
Time for fastest 95%1days
Time for fastest 99%1days
% supplied by agreed date100%
Hours for taking orders16weekdays
16Saturdays
16Sundays

 

ParameterMeasureStatisticUnit
2.0 Fault rateFaults/access line/yearNDAdirect
NDAindirect

 

ParameterMeasureStatisticUnit
3.0 Fault repair timeTime to repair 80% of faults on access linesNDAhours
Time to repair 95% of faults on access linesNDAhours
Time to repair 80% of all other faultsNDAhours
Time to repair 95% of all other faultsNDAhours
% repaired on target dateNDA% direct
NDA% indirect
Hours for reporting faults16weekdays
16Saturdays
16Sundays
Periods for appointments10weekdays
4Saturdays
4Sundays

 

ParameterMeasureStatisticUnit
4.0 Bill correctness complaints% complaints5%

 

ParameterMeasureStatisticUnit
5.0 Login timeTime for fastest 80%2seconds
Time for fastest 95%3seconds
NDAobservations

 

ParameterMeasureStatisticUnit
6.0 Data transmission speed achievedRate of lowest 5%900Kbit/s achieved
25observations

 

ParameterMeasureStatisticUnit
7.0 Unsuccessful data transmission ratio%0.08%
25observations

 

ParameterMeasureStatisticUnit
8.0 DelayMean time2seconds
25observations

 

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