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CCT Quality of Service Report – 2015 July – September

QoS Reporting – Mobile Telephone Service          Period: July 2015 to September 2015

ParameterMeasureStatisticUnit
1.0 Supply time for initial connectionTime for fastest 50%1hours
Time for fastest 95%1hours
Time for fastest 99%1hours
% supplied by agreed date100%
Hours for taking orders16weekdays
16Saturdays
16Sundays
Periods for appointments10weekdays
4Saturdays
4Sundays

ParameterMeasureStatisticUnit
1.1 Supply Time for initial connection (pre-paid)Time for fastest 50%1hours
Time for fastest 95%1hours
Time for fastest 99%1hours
% supplied by agreed date100%
Hours for taking orders16weekdays
16Saturdays
16Sundays
Periods for appointments10weekdays
4Saturdays
4Sundays

ParameterMeasureStatisticUnit
2.0 Unsuccessful call% for national calls0.3%
NDAobservations
% for international calls0.4%
NDAobservations

ParameterMeasureStatisticUnit
3.0 Call set-up timeMean time for national calls2seconds
NDAobservations
Time for fastest 95% for national calls1seconds
NDAobservations
Mean time for international calls4seconds
NDAobservations
Time for fastest 95% for international calls1seconds
NDAobservations

 

 

ParameterMeasureStatisticUnit
4.0 Response time for operator servicesMean time to answer11seconds
% answered within 20 seconds100%
10observations

 

ParameterMeasureStatisticUnit
5.0 Response time for directory enquiry servicesMean time to answerNDAseconds
% answered within 20 seconds %
NDAobservations

 

ParameterMeasureStatisticUnit
6.0 Bill correctness complaints% complaints2%

 

ParameterMeasureStatisticUnit
7.0 Dropped call rate%0.28%
50000observations

 

ParameterMeasureStatisticUnit
8.0 Successful SMS ratio% of successfully sent SMS98%%
10000observations

 

ParameterMeasureStatisticUnit
9.0 Completion rate for SMS% of successfully sent and received SMS97%
10000observations

 

ParameterMeasureStatisticUnit
10.0 End-to-end delivery time for SMSMean time for SMS delivery3seconds
Time for fastest 95%1seconds
10000observations

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