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CCT Quality of Service Report – 2016 Jan. – March

QoS Reporting – Internet Access Service         Period: January 2016 to March 2016

ParameterMeasureStatisticUnit
1.0 Supply time for intial connectionTime for fastest 50%NDAdays
Time for fastest 95%NDAdays
Time for fastest 99%NDAdays
% supplied by agreed dateNDA%
Hours for taking orders8:30am-6:30pmweekdays
9:30am-1:30pmSaturdays
12:00pm-4:00pmSundays
2.0 Fault rateFaults/access line/yearNAPdirect
NAPindirect
3.0 Fault repair timeTime to repair 80% of faults on access linesNDAhours
Time to repair 95% of faults on access linesNDAhours
Time to repair 80% of all other faultsNDAhours
Time to repair 95% of all other faultsNDAhours
% repaired on target dateNDA% direct
NDA% indirect
Hours for reporting faults7:00am-11:00pmweekdays
7:00am-11:00pmSaturdays
7:00am-11:00pmSundays
Periods for appointments9:30am-6:30pmweekdays
9:30am-6:30pmSaturdays
12:00pm-4:00pmSundays
4.0 Bill correctness complaints% complaints2%
5.0 Login timeTime for fastest 80%1seconds
Time for fastest 95%2seconds
20observations
6.0 Data transmission speed achievedRate of lowest 5%973Kbit/s achieved
20observations
7.0 Unsuccessful data transmission ratio%0%
20observations
8.0 DelayMean time3seconds
20observations

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(284) 444-4444
7 Days per Week 7AM -11PM

Visit Us
Store Hours – Road Town
Mon. – Fri 8:30AM – 6:30PM
Sat. 9:30AM – 1:30PM
Sun. 12:00PM – 4:00PM

Store Hours - Virgin Gorda
Mon. – Fri 9:00AM – 5:00PM
Sat. 9:30AM – 1:30PM
Sun. 12:00PM – 4:00PM

Store Hours – Tortola Pier Park
Mon. – Fri 9:00AM – 5:00PM
Sat. 9:30AM – 1:30PM
Sun. 12:00PM – 4:00PM
Locations
Road Town, Virgin Gorda and Tortola Pier Park


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