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CCT Quality of Service Report – 2016 Jan. – March

QoS Reporting – Mobile Telephone Service         Period: January 2016 to March 2016

ParameterMeasureStatisticUnit
1.0 Supply time for intial connectionTime for fastest 50%NDAhours
Time for fastest 95%NDAhours
Time for fastest 99%0.2hours
% supplied by agreed dateNDA%
Hours for taking orders8:30am-6:30pmweekdays
9:30am-1:30pmSaturdays
12:00pm-4:00pmSundays
Periods for appointments8:30am-6:30pmweekdays
9:30am-1:30pmSaturdays
12:00pm-4:00pmSundays
1.1 Supply Time for initial connection (pre-paid)Time for fastest 50%NDAhours
Time for fastest 95%NDAhours
Time for fastest 99%0.2hours
% supplied by agreed dateNDA%
Hours for taking orders8:30am-6:30pmweekdays
9:30am-1:30pmSaturdays
12:00pm-4:00pmSundays
Periods for appointments8:30am-6:30pmweekdays
9:30am-1:30pmSaturdays
12:00pm-4:00pmSundays
2.0 Unsuccessful call% for national calls0.02%
175662observations
% for international calls0.01%
97,638observations
3.0 Call set-up timeMean time for national calls2seconds
15observations
Time for fastest 95% for national calls1seconds
10observations
Mean time for international calls1seconds
15observations
Time for fastest 95% for international calls0.75seconds
15observations
4.0 Response time for operator servicesMean time to answer10seconds
% answered within 20 seconds100%
10observations
5.0 Response time for directory enquiry servicesMean time to answerNDAseconds
% answered within 20 secondsNDA%
NDAobservations
6.0 Bill correctness complaints% complaints1%
7.0 Dropped call rate%0.27%
263997observations
8.0 Successful SMS ratio% of successfully sent SMS99.8%
1800673observations
9.0 Completion rate for SMS% of sucessfully sent and received SMS99.9%
1800673observations
10.0 End-to-end delivery time for SMSMean time for SMS delivery2seconds
Time for fastest 95%1seconds
1800673observations

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Sat. 9:30AM – 1:30PM
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Sat. 9:30AM – 1:30PM
Sun. 12:00PM – 4:00PM
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Road Town, Virgin Gorda and Tortola Pier Park


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