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CCT Support

Feel free to select the topic you need help with. At CCT Customer Service is very important to us.  Should you not find what you are looking for our live and local customer service agents are available 7 days per week 7AM to 11PM via 284-444-4444.

Billing Questions

  • Automatic Credit Card Payment. Please call us at 284-444-4444 or visit store to set up.
  • Online Bill Pay. Click on myCCT postpaid to register and manage your account.
  • Pay by Bank. To set up, visit Banco Popular or First Caribbean Bank online.
  • In Store. You’re always welcome at our Road Town or Virgin Gorda store.

  • Bills can be received by email. To set up email billing contact customer care at 284-444-4444.
  • Bills can be received online. To access, click on MyCCT postpaid to register.
  • Bills can be received by regular mail.

  • Invoices are released on the 1st of every month.
  • The due date for payment is on the 22nd of each month.
  • If payment is not made by the 22nd customer will start to get reminder text messages about their balance.
  • 5 days after the 22nd if the customer has not paid they will be auto-suspended. Note, auto-suspension now means that customer will NOT be able to make outgoing calls or text. Customer’s data services will also be restricted.

  • Yes. 10 days after the 22nd if customer still has not paid they will be disconnected and will incur a $25 late fee on their next invoice.

  • In the event you have a billing issue please contact a CCT Customer Service Rep by calling 284-444-4444.
  • You can also email us at cctcustomerservice@cctbvi.com
  • Or as always your welcome to visit our store in Road Town or Virgin Gorda.

  • Monday through Friday, 8:30am-6:30pm
  • Saturday, 9:30am-1:30pm
  • Sunday, 12:00pm-4:00pm

  • Monday through Sunday, 7:00am-11:00pm

 

Network and Device Questions

To get the best of our advanced network and our roaming agreements we recommend Unlocked Quad Band Smartphones.

  • Some CCT sold phones are locked to our network. Please check with a sales rep to be sure.

  • A discounted device can be received during a promotion or sale;
  • A discounted device can also be received when signing up for postpaid service. A sales rep can advise on availability.

  • It depends on the type of phone, the 3G is 3G+ which is 4G and the H is also 3G+.

  • The 12-month and 24-month contracts will allow you discounted devices and rate plan protection.

  • Link to our coverage map for 4G and LTE

Roaming Questions

Roaming is when you are using an outside carrier’s service which occurs when your phone leaves our home coverage area. Please see our Home Coverage Map (link).

  • Please contact us at 284-444-4444 or visit our stores to request roaming, you will also need to have a Quad Band Phone.

  • When roaming your home packages don’t apply, you are charged for all activity including incoming calls at various rates depending on the carrier; voice roaming rates can average between $.50 and $2.00 per minute depending on where you are calling.

  • It can be expensive due to emails and social media and other background apps working nonstop, to avoid high data roaming bills please turn off data roaming on your mobile phone.

Troubleshooting Questions

30 days, the warranty only covers manufacture defects

  • Please visit our store in Road Town or Virgin Gorda or contact us at 284-444-4444 for further assistance.

  • Make sure your receiving a good signal if not power your phone off and back on.
  • Make sure the no service indicator isn’t displayed on your phone if it is please take battery out of phone put the battery back on and turn the phone on. If you have a phone that has a permanent battery such as an Iphone please do a manual scan for CCT.
  • If none of these steps resolve the issues please call us from another phone at 284-444-4444.

  • If you are in CCT’s home coverage area and you’re picking up another cell site please go to ‘Settings’, choose manual setting and choose CCT to avoid roaming charges.

  • There are several reasons that may cause dropped calls such as traveling in an area with poor reception, receiving interference with building structures or other electronic device or an issue with your phone. Please dial 284-444-4444 for assistance with this issue.

  • We should have links and state if you are having issues please power cycle and if you are still having issues please contact customer service at 284-444-4444.

  • In the event of a lost or stolen phone please dial customer care at 284-444-4444 or visit our store to have your phone suspended immediately.

CCT Quality of Service Reports

SMS Marketing Messages

If you wish to be removed from CCT’s marketing SMS list, simply email cctcustomerservice@cctbvi.com OR call us at 284 444 444 to verify that you are the owner of the account. You will need to provide the following information:

  • Name (account owner)
  • Account number
  • Bid
  • Invoice number
  • Request to be removed from SMS Marketing messages.

CCT has an obligation under s.18 of the Telecommunications Act not to disclose any confidential, personal and proprietary information of a user to any third party;

Request for removal from Marketing text list will be actioned within 3 days

    • Customer shall not receive mobile marketing messages upon opting out for an indefinite period of time.
    • Notice to the user that opting-out is not available in relation to:
  1. messages containing information as to the user’s account with CCT e.g. credit balances;
  2. public announcements on national emergencies and disaster management measures;
  3. messages relating to national security;
  4. public service announcements (e.g. related Electricity & Water service).

If you have decided to opt out of receiving Marketing messages and you are still receiving them please contact CCT customer service.

Notice that the user has a right to complain to the Commission where the Public Supplier has not satisfactorily dealt with the user’s complaint within twenty (20) business days.

Call Us
(284) 444-4444
7 Days per Week 7AM -11PM

Visit Us
Store Hours – Road Town
Mon. – Fri 8:30AM – 6:30PM
Sat. 9:30AM – 1:30PM
Sun. 12:00PM – 4:00PM

Store Hours - Virgin Gorda
Mon. – Fri 9:00AM – 5:00PM
Sat. 9:30AM – 1:30PM
Sun. 12:00PM – 4:00PM

Store Hours – Tortola Pier Park
Mon. – Fri 9:00AM – 5:00PM
Sat. 9:30AM – 1:30PM
Sun. 12:00PM – 4:00PM
Locations
Road Town, Virgin Gorda and Tortola Pier Park


Email Us
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We are happy to assist you.


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