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CCT Quality of Service Report – 2015 January – March

QoS Reporting – Mobile Telephone Service          Period: January 2015 to March 2015

ParameterMeasureStatisticUnit
1.0

Supply time for initial connection

Time for fastest 50%1hours
Time for fastest 95%1hours
Time for fastest 99%1hours
% supplied by agreed date100%
Hours for taking orders16weekdays
16Saturdays
16Sundays
Periods for appointments10weekdays
4Saturdays
4Sundays

ParameterMeasureStatisticUnit
1.1

Supply Time for initial connection (pre-paid)

Time for fastest 50%1hours
Time for fastest 95%1hours
Time for fastest 99%1hours
% supplied by agreed date100%
Hours for taking orders16weekdays
16Saturdays
16Sundays
Periods for appointments10weekdays
4Saturdays
4Sundays

ParameterMeasureStatisticUnit
2.0 Unsuccessful call% for national calls0.3%
NDAobservations
% for international calls0.4%
NDAobservations

ParameterMeasureStatisticUnit
3.0 Call set-up timeMean time for national calls2seconds
NDAobservations
Time for fastest 95% for national calls1seconds
NDAobservations
Mean time for international calls4seconds
NDAobservations
Time for fastest 95% for international calls1seconds
NDAobservations

ParameterMeasureStatisticUnit
4.0 Response time for operator servicesMean time to answer5seconds
% answered within 20 seconds90%
10observations

ParameterMeasureStatisticUnit
5.0 Response time for directory enquiry servicesMean time to answerNAPseconds
% answered within 20 secondsNAP%
NAPobservations

ParameterMeasureStatisticUnit
6.0 Bill correctness complaints% complaints65%

ParameterMeasureStatisticUnit
7.0 Dropped call rate%0.12%
12000observations

ParameterMeasureStatisticUnit
8.0 Successful SMS ratio% of successfully sent SMS94%%
25observations

ParameterMeasureStatisticUnit
9.0 Completion rate for SMS% of sucessfully sent and received SMS97%
25observations

ParameterMeasureStatisticUnit
10.0 End-to-end delivery time for SMSMean time for SMS delivery2seconds
Time for fastest 95%1seconds
25observations

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Store Hours – Road Town
Mon. – Fri 8:30AM – 6:30PM
Sat. 9:30AM – 1:30PM
Sun. 12:00PM – 4:00PM

Store Hours - Virgin Gorda
Mon. – Fri 9:00AM – 5:00PM
Sat. 9:30AM – 1:30PM
Sun. 12:00PM – 4:00PM

Store Hours – Tortola Pier Park
Mon. – Fri 9:00AM – 5:00PM
Sat. 9:30AM – 1:30PM
Sun. 12:00PM – 4:00PM
Locations
Road Town, Virgin Gorda and Tortola Pier Park


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